SumUp Moves Its Global Contact Center Operations to the Cloud with Five9

CX Today

English - December 06, 2023 11:00 - 9 minutes - 6.32 MB - ★★★★★ - 1 rating
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Previous Episode: The Latest Contact Center Innovations with Cirrus Response

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CX Today's Charlie Mitchell hosts Bruno Fransoni, Technical Product Manager of Contact Center and CRM at SumUp.

We walk through SumUp's CCaaS migration, and discuss:

The challenges of SumUp's on-premises environment How SumUp overcame these with Five9 The addition of a virtual agent to front up the IVR Five9's helpful CCaaS pilot program Lessons for other businesses switching to CCaaS

If you'd like to learn more about SumUp's migration, check out this case study.

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