Generative AI in the Contact Center: What's Possible Now, and What's Coming?
CX Today
English - November 27, 2023 14:00 - 24 minutes - 16.5 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: AI Will Change Contact Centers: New Research Reveals How
CX Today's Charlie Mitchell hosts Martin Taylor, Deputy CEO of Content Guru, and Zeus Kerravala, Founder and Principal Analyst at ZK Research.
Together, we consider the present and future of generative AI in the contact center.
In doing so, we consider:
Current use cases of GenAI in the contact center How these are changing the agent role Security precautions for contact centers and their tech vendors The future outlook for GenAI in the contact centerContent Guru is a contact center stalwart that has recently released new GenAI solutions. Check them out here.
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