AI Will Change Contact Centers: New Research Reveals How

CX Today

English - November 27, 2023 10:00 - 15 minutes - 11 MB - ★★★★★ - 1 rating
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CX Today's Charlie Mitchell hosts Matthew Jones, Product Manager at EvaluAgent.

We reflect on new research conducted by contact center analyst ContactBabel - which highlights service leader perceptions of AI.

In doing so, we discuss:

The possibility of AI taking contact center agent jobs. Agent support use cases for AI. How these use cases will impact agent well-being. Where can our viewers go to find more.

To delve deeper into ContactBabel's research, visit here.

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