First Impressions of the New Salesforce and Google CCaaS Platforms
CX Today
English - October 31, 2022 10:00 - 16 minutes - 11.4 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research.
In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering:
Who is the target market for the Salesforce Contact Center?How hard will Google go on CCaaS?The current state of the CCaaS market