Cut Contact Center Costs and Improve CX with AI
CX Today
English - October 31, 2022 13:00 - 14 minutes - 9.87 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: First Impressions of the New Salesforce and Google CCaaS Platforms
CX Today's Charlie Mitchell hosts Alain Mowad, Director of Product Marketing at Talkdesk.
In this session, we consider how contact centers can cut costs without sacrificing CX, discussing:
How to lower demand and handling times with AIMore ways in which AI can lower contact center costsHow Talkdesk customers have benefited from AI implementationsTalkdesk's cost-cutting masterclasses