Creating Consistent CX is Key to Customer Retention

CX Today

English - June 05, 2023 15:00 - 15 minutes - 11 MB - ★★★★★ - 1 rating
Technology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: The Latest on Zoom's AI Assistant, Twilio's Losses, & a Possible RingCentral-8x8 Merger

Next Episode: Thule Discusses Its Customer Experience Transformation & Shares Key Learnings

Watch on YouTube.

CX Today's David Dungay hosts David Butler, SVP of Product & Strategy, Glance Networks.

In this session we discuss the following:

Where do you see organisations struggle when it comes to achieving a consistent experience across platforms? With all the recent developments around Generative AI how do you see the role of the chatbot evolving when it comes to delivering CX? Are businesses doubling down on CX technology spend to try and bolster customer retention?

To find out more please visit Glance's website or LinkedIn page.

Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Twitter Mentions

@cxtodaynews