Assessing the 2023 Gartner Magic Quadrant for CPaaS
CX Today
English - October 10, 2023 11:00 - 20 minutes - 13.9 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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CX Today's Charlie Mitchell presents an inspection of the 2023 Gartner Magic Quadrant for CPaaS.
He's joined by Dave Michels, Lead Analyst at TalkingPointz, and Rob Kurver, Founding Partner of the CPaaS Acceleration Alliance.
Together, they discuss some of the big talking points from the Gartner MQ, which include:
The report's significance for the CPaaS space Twilio has got competition! Telcos influencing the CPaaS market The unlucky few to miss out on inclusionThanks for watching. If you’d like more like this, don’t forget to SUBSCRIBE to our channel.
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