The Speed of Zoom - 600 New Features in 18 Months

CX Today

English - October 12, 2023 08:00 - 8 minutes - 5.86 MB - ★★★★★ - 1 rating
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Previous Episode: Assessing the 2023 Gartner Magic Quadrant for CPaaS

Next Episode: Cyara - Testing Provides Secret Sauce to Successful Cloud Migrations

Join us for an eye-opening interview with Brandon Knight, Global Head of Zoom CX Channel & Ecosystem, as we dive deep into Zoom's groundbreaking innovations in the Contact Center as a Service (CCaaS) market.

Brandon shares exclusive insights into Zoom's rapid pace of innovation, boasting over 600 new features in just 18 months! Discover how Zoom's AI-driven Companion is setting new standards in customer engagement and why it's offered FREE for paid Zoom users.

We also discuss Zoom's long-term objectives, including its ambition to become a one-stop solution for all customer engagement needs. Learn about the upcoming features that promise to redefine the CCaaS landscape, including AI Expert Assist, Outbound Dialer capabilities, and much more!

Don't miss Brandon's take on Zoom's potential to dominate the Gartner CCaaS Magic Quadrant by 2024.

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