The Internet of Things (IoT) In the Contact Center: Traeger Grills' Success Story
CX Today
English - October 09, 2023 10:00 - 14 minutes - 10.3 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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CX Today's Charlie Mitchell hosts Corey Savory, Vice President of Customer Experience & Service at Traeger Grills.
We walk through Traeger Grills' CCaaS migration and Internet of Things (IoT) implementations, and discuss:
Traeger Grills' contact center transformation story How it implemented IoT in the contact center How does IoT fit into Traeger Grills' data strategy The results of its transformation Advice for contact centers embarking on their transformation journeysThanks for watching. If you’d like more like this, don’t forget to SUBSCRIBE to our channel.
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