Sarah Burnett - Everest Group - PEAK Matrix RPA Research
CX Files
English - October 18, 2019 08:00 - 20 minutes - 9.52 MB - ★★★★★ - 5 ratingsBusiness News Business News customer customerservice customerexperience markhillary Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Vit Horky - NICE InContact - Where Is The Real Omnichannel?
Sarah Burnett is EVP at Everest Group with a focus on digital systems, AI and automation. She is the chair of BCS (British Computer Society) Women, she founded the BCS AI Accelerator, and she is a tech mentor at Durham university helping women into careers in IT.
Sarah recently published a research paper title the PEAK Matrix Assessment for RPA, assessing all the top Robotic Process Automation companies - over 20 of them. In this podcast she talks about the RPA market now and in the future.