Vit Horky - NICE InContact - Where Is The Real Omnichannel?

CX Files

English - October 11, 2019 08:00 - 15 minutes - 7.4 MB - ★★★★★ - 5 ratings
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Previous Episode: Nicola Collister - Woven - CX Cost Is Killing Innovation

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Vit Horky is the founder of Brand Embassy, which was recently sold to NICE InContact, where he is the Senior Director of Digital Experience. Based in Prague, in the Czech Republic Vit is an author (Check the January episode about his book) and expert on CX.

This episode was recorded in person in São Paulo - Vit explains what he is working on, the sale of the business to NICE, and some new work he is doing on omnichannel.