Dave Rizzo - Teleperformance Innovation Experience Center
CX Files
English - October 25, 2019 15:10 - 10 minutes - 14.6 MB - ★★★★★ - 5 ratingsBusiness News Business News customer customerservice customerexperience markhillary Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Sarah Burnett - Everest Group - PEAK Matrix RPA Research
Dave Rizzo is the President of the Asia Pacific region for Teleperformance. The CX giant just launched their Teleperformance Innovation Experience Center (TIEC) in Silicon Valley California. In this episode, recorded in California, Dave explains the need for innovation in CX and why they launched the TIEC now.