54: Treat Your Team Like Customers and Watch Them Thrive
Customer Service Academy
English - March 05, 2021 17:15 - 20 minutes - 37.1 MB - ★★★★★ - 46 ratingsBusiness Education business customerservice leadership marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode, I share the tactics to treat your team like a customer and use your key CX tactics to improve their experience.
Respond quickly Be a valuable resource Reduce their effort Only ask of them what you absolutely needIt's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
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