49: Building Client + Customer Trust During Times of Adversity and Uncertainty
Customer Service Academy
English - January 29, 2021 14:03 - 18 minutes - 12.4 MB - ★★★★★ - 46 ratingsBusiness Education business customerservice leadership marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode, I talk about rebuilding customer and client relationships during times of uncertainty
Ask probing questions of your clients Understand that their needs may have changed Work with them to plot a way forward together Implement a customer experience leader in your business
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
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