30: What Is Your Customer Experience Strategy?
Customer Service Academy
English - September 18, 2020 14:40 - 16 minutes - 22.6 MB - ★★★★★ - 46 ratingsBusiness Education business customerservice leadership marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode, I talk about the 4 Ps of customer experience and how they can help your business win: People, Place Product, and Process
People - The "who" of your organization Place - "Where" you meet your customers Product - "What" product of service you offer Process - "How" you get things done and make things easy
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Snap Chat: https://www.snapchat.com/add/thetonyjohnson
Music: http://www.bensound.com