29: How to Supercharge Your Customer Experience
Customer Service Academy
English - September 11, 2020 13:26 - 14 minutes - 20.5 MB - ★★★★★ - 46 ratingsBusiness Education business customerservice leadership marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode, I talk about supercharging your customer experience to grow your sales and market share.
Combine executive sponsorship and grassroots pull Tie customer wins to employee training Appoint a Customer Experience Officer (CXO) or Director of Customer Service
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
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