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21: How Team Experience Inspires Culture and Sales Growth

Customer Service Academy

English - July 17, 2020 13:17 - 15 minutes - 21.7 MB - ★★★★★ - 46 ratings
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Previous Episode: 20: Personalizing Brand and Service With Marketing Leader Charity Bradley
Next Episode: 22: Leading Teams to Deliver Amazing Guest Experiences With Clint Westbrook

In this episode I talk about the benefits of employee engagement.  When team experience is prioritized, they:

1.  Buy in to the culture

2.  Give extra discretionary effort

3.  Understand the "why" behind the work

4.  Feel a connection to the organizational culture

5.  Deliver amazing customer service

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

 

Music: http://www.bensound.com

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