Customer Service Academy artwork

18: Effortless Experiences and Coaching Your Team with Chase Jordan

Customer Service Academy

English - June 26, 2020 11:30 - 28 minutes - 39.4 MB - ★★★★★ - 46 ratings
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Previous Episode: 17: Fueling Great Service With Team Ownership and Empowerment
Next Episode: 19: Employee Training Is an Investment in Consistency and Sales Growth

In this episode, I interview Chase Jordan, a veteran of the hospitality, retail, and healthcare spaces to get his perspective on service and leadership.

Providing Effortless Experiences Training Your Teams Analyzing Customer Feedback Prioritizing time to delivery Watching work flow and customer journey to determine ways to improve customer experience

It's time for the great service comeback - Join Chase and me for this eye opening and impactful conversation

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

 

 

Music: http://www.bensound.com

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