17: Fueling Great Service With Team Ownership and Empowerment

In this episode, I talk about:

Tying customer experience to team behaviors Empowering and giving ownership to your team Understanding what your team needs to do their work more effectively The GUEST service model:  Greet, Understand, Elevate, Seek Out, and Thank

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

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Music: http://www.bensound.com