15: 3 Ways to Put Customer Service at the Center of Your Business
Customer Service Academy
English - June 05, 2020 12:00 - 15 minutes - 21.2 MB - ★★★★★ - 46 ratingsBusiness Education business customerservice leadership marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode, I talk about the 3 principles to creating a customer focused culture.
Bust down silos Set clear expectations Listen to customer and employee feedback and take action on their comments/ideas
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
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TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team
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