#92 Being a service employee still sucks and how to fix it

Waiting for Service

English - February 03, 2021 17:07 - 22 minutes - 30.4 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: #91 - Looking ahead in 2021

Next Episode: #93 Being a Service Agent can be better we will show you how

Amas visits with Brian Kearney and Ted Nardin, founders of 5th Talent for two great discussions. In this first one, they discuss the following:

The disconnect between what companies say and how they actually treat their people They discuss whether or not the contact center job a worthwhile job How does getting the human to human piece right actually benefit you?

And much more

Learn more about Brian: https://www.linkedin.com/in/briankearney-meaningfulwork/

Learn more about Ted: https://www.linkedin.com/in/tnardin/