#93 Being a Service Agent can be better we will show you how

Waiting for Service

English - February 08, 2021 17:00 - 23 minutes - 31.7 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: #92 Being a service employee still sucks and how to fix it

Next Episode: #94 Evolution of Customer experience with Steven Bellghem

The conversation continues with those crazy people guys, Brian and Ted from 5th Talent. In part two they discuss:

The methodology to getting the human to human challenge right It's not the ping pong table, pizza party or even higher wages so what is it? What makes a person want to flip burgers for less money rather than work in the contact center

And much more

Learn more about Brian: https://www.linkedin.com/in/briankearney-meaningfulwork/

Learn more about Ted: https://www.linkedin.com/in/tnardin/