Waiting for Service artwork

#91 - Looking ahead in 2021

Waiting for Service

English - January 18, 2021 17:00 - 21 minutes - 29.5 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: #90 - 2020 in Review

Next Episode: #92 Being a service employee still sucks and how to fix it

This week Amas and Bob take a look forward to the opportunities of 2021:

Contact centers may end as we know them Companies may start to focus on service in a new way What will 2021 mean for AI?

Learn more about Amas Tenumah

Learn more about Bob Furniss