#90 - 2020 in Review
Waiting for Service
English - January 11, 2021 20:55 - 21 minutes - 29.5 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #89 The most difficult job in your company is in the contact center
Next Episode: #91 - Looking ahead in 2021
Amas and Bob take a look back at 2020 and discuss:
The Bromance is real The biggest positives for the industry last year Cloud telephony Being more thoughtful about the DNA of your companyand much more.
Learn more about Amas Tenumah
Learn more about Bob Furniss