#89 The most difficult job in your company is in the contact center

Waiting for Service

English - December 21, 2020 17:00 - 27 minutes - 38.1 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: #87 What Customer Experience actually means in the real world

Next Episode: #90 - 2020 in Review

Amas and Bob are back together to discuss the most difficult job in any company and why:

They illustrate what life in a call center looks like One uncomfortable challenge for male supervisors How socioeconomic factors impact call centers A direct message for call center executives

And much more!

Learn more about Amas Tenumah

Learn more about Bob Furniss