#87 What Customer Experience actually means in the real world

Waiting for Service

English - December 08, 2020 03:06 - 55 minutes - 75.6 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: #88 How communities can help your customer service

Next Episode: #89 The most difficult job in your company is in the contact center

Tune in to hear a great conversation with Amas and Luke Anderson as they discuss the following:

What exactly is "Customer Experience"? Is the chief customer officer a real role? What are companies actually doing to improve 'Customer Experience'? Can technology really help the experience of the customer? How can technology help service employees?

And much more.

Learn more about Luke Anderson

Learn more about Amas Tenumah