#88 How communities can help your customer service

Waiting for Service

English - December 07, 2020 17:00 - 23 minutes - 32.6 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: #86 The chatbot discussion part II

Next Episode: #87 What Customer Experience actually means in the real world

Amas and Bob have engaging conversation about communities. Here are a few topics you will hear about:

Should communities be a tool in your self service toolbox? Hear how a few companies have made communities work for them How do I migrate people into your community from the social network built communities?

If you want to know how to get the most out of the community tool, listen to this podcast.

Learn more about Amas Tenumah

Learn more about Bob Furniss