#86 The chatbot discussion part II

Waiting for Service

English - November 30, 2020 17:00 - 32 minutes - 44.9 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: #85 Let's talk chatbots

Next Episode: #88 How communities can help your customer service

The discussion on chatbots continues this week. After a quick recap, you will learn more about:

The difference between a chatbot and an expanded knowledgebase What makes a good chatbot? Is your chatbot authenticated? Just like a human, a chatbot has its limits, plan handoffs

And so much more.

Learn more about Amas Tenumah

Learn more about Bob Furniss