#85 Let's talk chatbots

Waiting for Service

English - November 23, 2020 17:00 - 23 minutes - 31.8 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: #84 Fulfilling your brand promise

Next Episode: #86 The chatbot discussion part II

In this episode Amas and Bob discuss the following:

Are chatbots delivering what they promised? Chatbots don't work well without one thing and Bob tells you exactly what that is. You will hear key tips to designing more effective chatbots. Just like pets and kids, chatbots need care and feeding. Should you be transparent about using a chatbot or more subtle?

And much more...

Learn more about Amas Tenumah

Learn more about Bob Furniss