#84 Fulfilling your brand promise

Waiting for Service

English - November 16, 2020 22:29 - 23 minutes - 31.5 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: #83 Operationalizing social media care

Next Episode: #85 Let's talk chatbots

Amas and Chris have an insightful conversation about:

Who really designs brand promise? What causes the gap between what is expected and what is delivered? How do you measure the gap? The real work to fulfill brand promise is internal.

And Much More

Learn more about Amas

Learn more about Chris