#83 Operationalizing social media care

Waiting for Service

English - October 21, 2020 16:00 - 32 minutes - 45.1 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: #82 You can't be everywhere your customers are

Next Episode: #84 Fulfilling your brand promise

Amas and Bob continue the discussion about social media channels and take a deeper look at operationalizing social media care. They discuss:

Whether or not you should have to be on every social media channel your customers are on? TikTok for Service? Your organization voice on social media How important is a channel transition plan? Measuring success on social media

And much more...

Learn more about Amas Tenumah

Learn more about Bob Furniss