#82 You can't be everywhere your customers are

Waiting for Service

English - October 15, 2020 18:30 - 21 minutes - 29.9 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: #81Why You still need strategic Consulting with Ray Goff

Next Episode: #83 Operationalizing social media care

Amas and Bob enjoy answering a question from an Omaha listener:

Do you have to be everywhere you customers are? Which channels would work best for you? One of the most popular social media channels doesn't have service options yet, do you know which one? They will discuss the trend of over investing in social media at the cost of other channels They also share the best way to stop issues from going viral

And much more...

Learn more about Amas Tenumah

Learn more about Bob Furniss