#72 What we all miss when we look at Customer journey w/ Chad
Waiting for Service
English - August 02, 2020 01:00 - 19 minutes - 27.3 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Everyone claims they want to provide a great customer experience and then their actions don't match their words We have a bias in our CX Strategy that get sin the way of seeing the entire customer Journey from the customer POV We hire people then brainwash them into thinking they now work for the greatest company on earth with the greatest products and services. We do not train them to be curious about customers in a way that will uncover value This is why he created Value Selling 2 things you can start doing immediately Ask Why And listen well enough to use your customers language.