#73 Contact Center Management 101
Waiting for Service
English - August 03, 2020 11:00 - 26 minutes - 36.6 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #72 What we all miss when we look at Customer journey w/ Chad
Next Episode: #74 How to get your Contact center projects approved
Bob & I discuss why training for front line leaders are so important What you can do to educate yourself continually as a supervisor? This course is for current and future contact center leaders What is included in my Contact center Management course Who should take it and some high praise
The contact center management course is available for purchase at https://www.betterexperiencegroup.com/ccm/