#71 How to be the smartest person in the contact center

Waiting for Service

English - June 26, 2020 14:23 - 33 minutes - 46.7 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: #70 Your Contact center needs a Makeover (for free)

Next Episode: #72 What we all miss when we look at Customer journey w/ Chad

Don't be afraid to make a mistake Build a "river of information" Get a tribe - make connections Join associations like CCNG 13:23 What learning looks like in a remote world Learn from mentors and being a mentor

Reach us at

https://www.linkedin.com/in/bobfurniss/

https://www.linkedin.com/in/amastenumah/