#70 Your Contact center needs a Makeover (for free)
Waiting for Service
English - June 10, 2020 13:00 - 29 minutes - 40.9 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #69 Augmented Reality is here to save Field Service W/Gary York
Next Episode: #71 How to be the smartest person in the contact center
Is the stereotype of contact center true? Did you watch the show about the call center called Outsourced The characteristics of a bad contact center environment in one word is surveillance If you do not trust your employees you are doing it wrong Contact centers create too many rules for the exceptions not the rule. Are your rules for the employees or for you Tips for making changes in the contact center for the better without spending a penny Getting to the bottom of the employee sentiment.
Reach out to Bob @bobfurniss on twitter Reach out to Amas @amastenumah on twitter