#69 Augmented Reality is here to save Field Service W/Gary York
Waiting for Service
English - June 05, 2020 13:00 - 27 minutes - 38 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #68 - OmniChannel is like a superfood & Why Voice will never die
Next Episode: #70 Your Contact center needs a Makeover (for free)
Gary York is a serial entrepreneur and technologist and CEO of helplightning Teleportation is coming but in the mean time we have Augmented reality specifically virtual presence. Differentiation Virtual Reality from Augmented Reality How does Augmented reality help on the front end (sales) of the experience -proposals for B2B in Pre-Sales Field Service may be the biggest opportunity for Virtual Reality in CX The potential reduction and elimination of truck roll is a game changer It is one of those solutions that can reduce costs and improve the customer experience Covid is accelerating this trend. More information about Help Lightning and Gary York @garyyorktech on twitter