#68 - OmniChannel is like a superfood & Why Voice will never die

Waiting for Service

English - June 01, 2020 12:00 - 27 minutes - 38.2 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: #67 What Customer Experience can learn from Minor league Baseball w Zach Thomas

Next Episode: #69 Augmented Reality is here to save Field Service W/Gary York

Show Notes

Bob once wrote 5 years ago "Omnichannel or Die" we ask Bob if that article aged well The compounding effect of doing better on digital channels The rumors of the voice channel demise was greatly exaggerated What are the new goals of Omni Bob's Sales/Marketing envy rears its ugly head agan Situational Video vs Video everywhere