#66 Customer Experience must make dollars and sense/ Jason Bradshaw
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English - May 12, 2020 19:05 - 25 minutes - 35.2 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #65 How to almost get fired and other leadership tips w/ Bob Furniss
Haves or Have nots The most customer centric Company on earth story Why posters on the wall and a new value statement telling the world you care about the customer is worthless How do you get the CFO on board for your cx efforts Commercial Chief customer officer StakeHolder Hierarchy - who comes first - customer, employee or stakeholder. His answer will surprise you Your company needs a North Star for CX that is meaningful and attainable. Jason is on Linkedin at https://www.linkedin.com/in/jasonsbradshaw/