#65 How to almost get fired and other leadership tips w/ Bob Furniss

Waiting for Service

English - May 06, 2020 19:22 - 20 minutes - 28.3 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: #64 Service will always be about People w/ GQ

Next Episode: #66 Customer Experience must make dollars and sense/ Jason Bradshaw

Books to read - Never eat alone, Good to Great, who move my cheese, freakonomics Contact center churn - Why did you stick around so long Diversity in contact center Most embarrassing day of your professional career