Waiting for Service artwork

#64 Service will always be about People w/ GQ

Waiting for Service

English - April 28, 2020 13:00 - 17 minutes - 24.5 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #63 Tips for Managing a WFH contact center in a COvid19 World
Next Episode: #65 How to almost get fired and other leadership tips w/ Bob Furniss

In the age of Ai, and tech and more tech we still need humans and more than ever before.

_ Chatbots, chatbots chatbots

-reducing cognitive load on the rep by getting every single agent an AI assistant 

-Trends post Covid-19

Embrace WFA - Work from Anywhere Beware of data/asset protection Think about its impact on channels Full view of the customer experience.

GQ is cofounder of LTV plus - https://www.ltvplus.com/author/gq/

Twitter: https://twitter.com/gqfu 

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