#63 Tips for Managing a WFH contact center in a COvid19 World
Waiting for Service
English - April 08, 2020 15:36 - 19 minutes - 27.4 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #62 - Leading a customer facing team in a crisis W/Bob Furniss
Next Episode: #64 Service will always be about People w/ GQ
3 Tips if you have never managed a WFH team Distraction Management Engagement Reporting Digital for short communications Zoom/Webex isn't feedback Use the YMCA method of coaching Bob's dress code on Video conferencing