Waiting for Service artwork

#62 - Leading a customer facing team in a crisis W/Bob Furniss

Waiting for Service

English - March 23, 2020 20:00 - 27 minutes - 37.3 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: #61 - Are Customer satisfaction Survey dead? W/Bob Furniss

Next Episode: #63 Tips for Managing a WFH contact center in a COvid19 World

- People first

- Be honest

-Say when you don't know

-Take stock in things that are working now or not working to incorporate into your playbook

-Be a decent Human Being