#61 - Are Customer satisfaction Survey dead? W/Bob Furniss
Waiting for Service
English - March 22, 2020 21:20 - 30 minutes - 41.2 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #60 - AI will reduce the need for Managers
What role do surveys play in getting the voice of the customer? Why do less and less people respond? How do you build a world class VOC program? Where do you start? our show was listed a top show on https://blog.feedspot.com/customer_experience_podcasts/
Reach Bob across all channels @Bobfurniss