Emotional Intelligence in Design with Beth Dean

When we go online, the stresses and triggers of our offline lives go with us. So the apps, sites and technology we use online need to account for those stressors. Special guest Beth Dean returns to the show, this time to talk about emotional intelligence in design. She shares her own lessons learned working at Facebook, trying to anticipate and avoid the friction that can occur when the design process doesn’t consider the human factor. Beth also offers tips for how to be more emotionally intelligent in both design and development, including embracing diversity in the workplace, identifying stress scenarios early in the process, and emphasizing the user throughout.
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Show Notes:
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