CSM Toolbox
51 episodes - English - Latest episode: over 1 year ago - ★★★★★ - 3 ratingsWelcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?
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Episodes
Learning from mistakes with Angela Guedes at Claap | Ep. 18
October 04, 2022 02:00 - 17 minutes - 12.3 MBAngela is a Senior Customer Success Leader & Startup Advisor. Passionate about building high performing teams and mentor others to reach their full potential. For the past +8 years, she led and operationalized multiple customer success programs, focused on reducing time to value and increasing business results. She's results-driven and process-oriented. And values authenticity, direct communication, and grit. How to contact Angela https://www.linkedin.com/in/angelaguedes/ Claap https://...
Everything as an experiment with Steffen Hedebrandt at Dreamdata | Ep. 17
September 27, 2022 01:00 - 16 minutes - 11.6 MBSteffen is the Co-Founder and CMO at Dream Data, which delivers tools and enables algorithmic decision-making in marketing and sales. Dreamdata is the B2B revenue attribution platform for small to midsize B2B companies seeking to stop the guesswork and build, repeat, and scale success. How to reach Steffen https://www.linkedin.com/in/steffenhedebrandt/ Find out more about Dreamdata and Revenue Analytics here -------- If you enjoy this podcast, please subscribe and leave a review. You c...
Sense of community and belonging with Antonia Hellman at Toucan | Ep. 16
July 26, 2022 01:00 - 20 minutes - 13.8 MBAntonia is the Co-Founder and CEO of Toucan, the video platform built for networking. She is a recent graduate of Stanford University, having studied Economics and Political Science. Prior to Toucan, her work experience was largely in political campaigning and data science. How to reach Antonia: https://www.tiktok.com/@antoniahellman https://www.toucan.events -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget t...
Leading from your strengths with Judy Bowers at Strengths Consultancy | Ep. 15
July 05, 2022 02:00 - 21 minutes - 14.5 MBJudy is a Work Psychologist with a passion for change and helping individuals and organizations alike thrive. She works as a coach for Strengths Consultancy, where their goal is to provide organizations with the tools and knowledge to implement positive psychology in the workplace. They assist organizations at all levels to focus on strengths rather than weaknesses by assessing their talents using a tool known as Clifton StrengthFinders. www.strengthsconsultancy.nl ------- If you enjo...
Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14
June 28, 2022 01:00 - 20 minutes - 13.9 MBCèline Riemenschneider is the Community Lead for Canva Creators, Germany She is also Founder of The Community Mentor and The Community Workademy - an Online Course for Community professionals starting out in the space. Céline on Twitter @celinecommunity The Community Mentor https://workademy.thecommunitymentor.com/ ------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an up...
Creating a movement with Marija Skobe-Pilley at ClickUp | Ep. 13
June 14, 2022 01:00 - 18 minutes - 13 MBMarija Skobe-Pilley is leading European Customer Success team at the productivity platform ClickUp. She's building and scaling a high-performing and productive success team with the main emphasis on culture, personal and professional wellbeing. She’s a classical musician turned tech. Having spent education years as a music performer and educator, Marija discovered her passion for tech and business after completing her graduate research on using arts to develop business competencies. She ...
CS Strategy evolution with Kate Neal at Staircase | Ep. 12
June 07, 2022 00:00 - 18 minutes - 12.7 MBA Customer Success professional since 2011, Kate has created CS programs from scratch and hired & led teams at 4 different SaaS startups. Passionate about building and scaling relationships, Kate recently joined Staircase AI as Director of Customer Success to help usher in a new era of the CS tech stack - Relationship Intelligence. When she's not in front of her computer, you can find her surfing, creating music, obsessively learning, and cuddling with her cute pitbull, Zen Adieu. ------...
Understanding customer conversations with Valentina Thörner at Klaus | Ep. 11
May 24, 2022 01:00 - 23 minutes - 16.1 MBValentina Thörner has 10+ years of experience in the customer support industry, from customer facing roles to managing teams, and leading the product development of the customer service quality management platform "Klaus". She currently acts as Empress of Remote & Quality, helping companies to create and adapt quality assurance into the very fabric of how they talk about customer conversations. Previous experiences include leadership roles at companies like Automattic and Yahoo Right Media...
A day in the life of a CSM with Ryan Noakes | Ep. 10
May 17, 2022 01:00 - 24 minutes - 17.1 MBWith 10+ years experience in Customer Service, 6+ years working with SaaS Platforms and most recently 4+ years experience in Customer Success/ CX, Ryan was featured in a report of Customer Success Managers to watch out for in 2022. Throughout his time in Customer Success, he’s picked up skills in Kanban, Scrum, Agile Working, Project Management and Delivery of Face-to-Face Training. Ryan's YouTube channel https://www.youtube.com/channel/UC10MZtMrXCKJs7y7YBtbVKw -------- The Customer Confer...
Unlocking customer value with Niclas Ramon Staberg | Ep. 09
May 10, 2022 01:00 - 18 minutes - 12.8 MBOver the past decade, Niclas helped build two global SaaS companies, worked with 100+ of the Fortune 500, in 20+ markets. In doing this, Niclas realized that he’s all about building truly customer-centric companies, that can both grow fast and sustainably over time, and create value for all stakeholders - Investors, employees, customers, and communities. His mission is to make the business world Customer-Led. Niclas currently serves as Operating Partner at Verdane Capital -------- The C...
The ROI of your product with Emilia Korczynska at Userpilot | Ep. 08
April 12, 2022 01:00 - 24 minutes - 16.9 MBEmilia is Head of Marketing at Userpilot and a product marketing enthusiast. She has experience of working with several SaaS businesses as a marketer and a co-founder. Her passion for content marketing, SEO and SaaS products led her to build Userpilot’s whole content ops, hiring system, and documentation from ground up. Userpilot https://userpilot.com/ -------- The Customer Conference - London, UK JUNE 15-16, 2022 The Customer Conference is the leading international independent Customer...
The new rules of engagement with Daria Danilina at Salesroom | Ep. 07
March 29, 2022 02:00 - 24 minutes - 16.8 MBDaria is the Co-Founder and CCO of Salesroom - a virtual meeting platform enabling Account Executives to build trust with their customers without in-person interactions. Before founding Salesroom, Daria worked in growth-stage investing and sales Salesroom https://www.salesroom.com/ How to reach Daria https://www.linkedin.com/in/dariadanilina/ [email protected] -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget ...
Remote revolution with Telma Cardona de Castro at Demodesk | Ep. 06
March 22, 2022 03:00 - 10 minutes - 7.11 MBFor the past 5 years, Telma's been working in client management and conflict mediation as a client advocate. Most of her experience was in financial markets, being her latest experience at Aon, where she managed an extensive portfolio of both large and multinational accounts. She has joined Demodesk 8 months ago with the mission of reinforcing the Success Team and help her team grow its business and designing creative strategies to improve and retain customers. A big part of her day is spent...
The evolution of PLG with Emily González-Cebrián Lombán at Froged | Ep. 05
March 08, 2022 03:00 - 15 minutes - 10.3 MBAs Co-founder & CEO at Froged, Emily says to work with people and for people is the most valuable lesson. She believes more in the power of cooperation than in competition. A problem-solver and digital strategist with an extensive background in business development in different sectors: software, industrial construction, energy, retail, civil construction. The experience of having lived in countries such as Brazil, Malaysia, France and Spain has leaded me towards a really global mindset a...
Active listening as a skill with Jurgita Paulauskaite at Tymeshift | Ep. 04
February 22, 2022 01:00 - 18 minutes - 12.4 MBJurgita Paulauskaite is a Lithuanian now spreading roots in sunny Portugal. She started her journey in SaaS companies as an SDR and then discovered the amazing World of CSM. Being a person in the field, tackling onboarding and building relationships, prepared her for the next step, leading a team of CSMs at WFM solution company - Tymeshift. She loves to learn new things every day, to see the 'aha' moment in people's faces when things become clear and make sense. She's a strong advocate...
Persistance and health scoring with Philipp Wolf at Custify | Ep. 03
February 08, 2022 02:00 - 18 minutes - 12.6 MBAs the CEO of Custify, Philipp Wolf helps SaaS businesses deliver great results for customers. After seeing companies spend big money with no systematic approach to customer success, Philipp knew something had to change. He founded Custify to provide a tool that lets agents spend time with clients—instead of organizing CRM data. Custify https://www.custify.com/ -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to...
The Center of Experience with Greg Kihlström | Ep. 02
January 25, 2022 02:00 - 20 minutes - 14.2 MBGreg is a best-selling author, speaker, and entrepreneur. He has worked with some of the world’s leading organizations on digital transformation initiatives, customer experience, employee experience, and he also hosts The Agile Brand with Greg Kihlström podcast. --------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox and don’t forget to use the hashtag #CSMToolbox Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox...
A dynamic approach to leadership with Raphael Presberg at Nalia | Ep. 01
January 11, 2022 04:00 - 17 minutes - 12.2 MBRaphael is a data scientist and an entrepreneur. He has studied in Paris, New York and Tel Aviv, and worked for Schneider Electric as a data engineer before handling several freelance assignments (risk management data science @Pfizer, fraud detection @IEEE). After going back to Paris, he co-founded Nalia alongside Alexi Tuill. Nalia delivers an early warning system to identify in advance risks of churn and on upsell opportunities. Nalia https://www.nalia.io/ How to contact Raphael https...
Authenticity as a core value with Esben Friis-Jensen at UserFlow | Ep. 31
December 14, 2021 04:00 - 15 minutes - 11 MBEsben Friis-Jensen is the co-founder and Chief Growth Officer at Userflow, a no-code builder for in-app onboarding and surveys, allowing SaaS businesses to be more product-led. Prior to Userflow, Esben co-founded Cobalt, which today is a 200+ employee company. How to contact Esben https://www.linkedin.com/in/esbenfriisjensen/ -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox i...
Building genuine relationships with Will Stevenson at Onboard | Ep. 30
November 30, 2021 04:00 - 19 minutes - 13.4 MBWill Stevenson is the Founder and COO of Onboard - a software built to help companies onboard their customers faster. He has over 10 years of experience building and leading CS and Onboarding teams at high growth B2B SaaS companies. And was recently named one of the Top 100 CS Strategists. How to reach Will: https://onboard.io/ [email protected] -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the h...
Copywriting 101 for Customer Success with Ekaterina Howard | Ep. 29
November 23, 2021 04:00 - 19 minutes - 13.4 MBEkaterina Howard helps B2B SaaS startup founders and growth marketers get more traction with research-driven conversion copy — without slowing down their growth initiatives. Ekaterina has worked with clients, such as ClickGUARD, Wonderwerk, Parallax, and Warmly, on website copy, paid traffic funnels, and copy optimization projects (not to mention emails). Find out more about Ekaterina at ekaterinahoward.com Or on LinkedIn: https://www.linkedin.com/in/ekaterinahoward/ -------- If you enjoy...
Value creation with John Henwood at Productboard | Ep. 28
November 16, 2021 04:00 - 14 minutes - 10.3 MBThis week's episode features John Henwood. John leads the Customer Success team at Productboard while co-leading Vancouver's Customer Success community of 1,500 practitioners. Before joining Productboard, John had more than 10 years experience in Account Management and Customer Success, with nearly 6 years growing Customer Success at Hootsuite, where he ended leading the Enterprise Customer Success group in North America. https://www.productboard.com/ How to reach out John: https://www....
The future of work is choice with Lisette Sutherland at Collaboration Superpowers | Ep. 27
November 09, 2021 05:00 - 27 minutes - 19.2 MBLisette Sutherland is the director of Collaboration Superpowers, a company that helps people work together from anywhere through online workshops. She also produces a regular podcast featuring interviews with remote working experts highlighting the challenges and successes of working with virtual teams. Episode 225 “What not to wear when working remotely” https://open.spotify.com/episode/6s6DV270GQEJnbl1IaTesP?si=LYCd5ItjSPeJuxE8dvSH6A Collaboration Superpowers https://www.collaborationsu...
Enabling customers in a better way with Puneet Kataria, at CustomerSuccessBox | Ep. 26
October 26, 2021 00:00 - 20 minutes - 14.2 MBThis week's episode features Puneet Kataria, founder & CEO of CustomerSuccessBox As one of LinkedIn’s top Voices and named 2021 Top 100 CS Strategist, Puneet is deeply passionate about the three product joys: the joy of producing, the joy of selling, and the joy of ownership. In his previous avatar, he was VP at a B2B SaaS company, Kayako, where he inherited 10000+ live accounts and was tasked to plug the leaky bucket. Five years later, that translated into an obsession to fix the leak fo...
Building experiences with Ashley Porciuncula at Orbital | Ep. 25
October 12, 2021 03:00 - 18 minutes - 12.6 MBThis week's episode features Ashley Porciuncula, CEO and co-founder of Orbital. Ashley has over 15 years of experience as a freelance startup consultant and product leader for B2C and B2B clients, ranging from tech startups and bootstrapped ventures to Fortune 500 corporations. Orbital is your always-ready, zero-friction, super-interactive, fun-to-customise, never-seen-anything-like-it-before place to gather. Get your free account at https://orbital.chat Follow Orbital on Twitter @Orbital...
Product Demonstrations tips - Where to start? | Ep. 24
September 28, 2021 03:00 - 4 minutes - 3.12 MB“Failing To Prepare Is Preparing To Fail” — Benjamin Franklin Either if it's a presentation or training, sometimes we just need a mental checklist just to make sure that as soon as we hit that meeting link, we are ready to go! The Top 7 Tips for Pulling Off a Great Demo Presentation https://www.lifesize.com/en/blog/demo-presentation/ Zoom Fatigue & Myths About Hybrid Working https://athenaleaders.com/zoom-fatigue-hybrid-working-myths/ What Your Body Language is Saying About You on Video ...
Building culture remotely with Raphael Allstadt at tl;dv | Ep. 23
September 21, 2021 03:00 - 15 minutes - 10.9 MBEvery month, leaders of their industry share with us their experiences and insights I had the opportunity to talk to Raphael Allstadt, Co-Founder and CEO at tl;dv. As a remote founder, him as his Co-Founder have always been passionate about harmonizing async-first communication and video to reduce our time in meetings, while keeping everyone always on the same page. With tl;dv you can record, transcribe and highlight all meetings to make the most important moments accessible for anyone...
Customer centric DNA with Ellie Hutton at Dooly | Ep. 22
September 07, 2021 03:00 - 20 minutes - 14.1 MBEvery month, leaders of their industry share with us their experiences and insights I had the opportunity to talk to Ellie Hutton, Head of Customer Success at Dooly. Ellie is passionate about developing a user first digital strategy and aligning the business around the customer to earn the right to grow. Dooly is the fastest way to update Salesforce, take sales notes, and easily manage all your deals. G2 Rates Dooly #1 Most Loved Sales Engagement Software in Summer 2021 Grid Report ht...
Life is a non stop pitch - Chapter from: Life's a Pitch | Ep. 21
August 31, 2021 03:00 - 4 minutes - 2.91 MBBook Life's a pitch How to sell yourself and your brilliant ideas. By Stephen Bayley and Roger Mavity -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoo...
Customer community is the new power tool | Ep. 20
August 24, 2021 03:00 - 5 minutes - 3.81 MBBuilding a customer community has been a hot topic and there’s no stopping to it. From community platforms, books, courses, communities about community, you name it! In today’s episode, I talk about Tom Ross’ community manual and how it can inspire your next Customer Advisory Board meeting or if you are setting up a customer community, make sure to download his manual. Tom Ross helps entrepreneurs build highly engaged, awesome communities. Tom Ross Tom is the founder and CEO at Design Cut...
Culture of curiosity with Ashley Sachs, Director of Support and Success, Whereby - Ep. 19
August 17, 2021 03:00 - 17 minutes - 12.2 MBEvery month, I’m featuring a guest to share with us their experiences and provide us with insights from their industry. I had the opportunity to talk to Ashley Sachs, Director of Support and Success at Whereby. Ashley has spent her career working for customer first brands. Recently, she has worked with the team at Whereby to help build a Support and Success experience that reflects the product itself: easy. Her favorite things to nerd out on are leadership principles, work culture, and fo...
Learning leadership in 2 minutes a day with Bunch | Ep. 18
August 03, 2021 03:00 - 3 minutes - 2.15 MBBunch https://bunch.ai/ Weekly Briefing https://weeklybriefing.substack.com/ Join their Slack community through this form https://bunch-ai.typeform.com/to/HAY4C9 Bunch in App Store https://apps.apple.com/app/apple-store/id1500872908?mt=8 -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer...
The road less traveled - Let’s talk about certifications - Ep.17
July 27, 2021 02:00 - 4 minutes - 3.01 MBProduct Marketing Alliance Customer Advisory Boards Certification, delivered by Bree Bunzel, Head of Global Customer Marketing at Dropbox. https://certified.productmarketingalliance.com/p/customer-advisory-board-certified General assembly https://generalassemb.ly/education Open book of Customer Success Under >> Resources -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you...
From Marketing with love - A conversation with Remco de Vries at inSided | Ep. 16
July 19, 2021 22:00 - 19 minutes - 13.5 MBEvery month, I’m featuring a guest to share with us their experiences and provide us with insights from their industry. I had the opportunity to talk to Remco de Vries, VP of Marketing at inSided. During our conversation, Remco and I talk about inSided, what have they learned from Customer feedback, and how Customer Success and Marketing are great partners but at the same time, they can be quite siloed. Also, one of his favourite tools, might surprise you! How to reach Remco https://nl.lin...
Negotiating starts with YOU | Ep. 15
July 06, 2021 03:00 - 7 minutes - 5.39 MBFelt really inspired after listening to Alexandra Carter on Clubhouse. Waiting for a copy of her book from my local bookshop. More information on Alexandra Carter and other references to this episode: Alexandra Carter https://alexcarterasks.com/ Alexandra Carter’s book “Ask for more” https://www.waterstones.com/book/ask-for-more/alexandra-carter/9781471188527 Chris Voss https://carrotsareorange.com/negotiating-with-kids/ -------- If you enjoy this micro podcast, please subscribe and lea...
Let's recap and join me on CSM Toolbox this summer | Ep. 14
June 29, 2021 03:00 - 4 minutes - 2.76 MBIn today’s episode, let’s go down memory lane and do a quick recap with our guests on how they have looked at communities for inspiration and viewed the customer’s journey from their perspective. Join me and let’s reopen that toolbox. And for a chance to be on CSM Toolbox, make sure to follow our LinkedIn Page and you'll find out more soon! https://www.linkedin.com/company/csmtoolbox Support the show
Through the lens of Customer Experience with Dana Alvarenga | Ep.13
June 22, 2021 03:00 - 11 minutes - 8.13 MBEvery month, I’ll be featuring a guest to share with us their experiences and provide us with insights from their industry. I had the opportunity to talk to Dana Alvarenga, Director of Customer Experience at SlapFive. During our conversation, we talked about skills required for customer facing roles, putting ourselves in the customer's shoes, Slack Communities and how we share our love for Canva. (We are Fanvas!) How to reach Dana https://www.linkedin.com/in/danaalvarenga/ -------- If yo...
Learning from Mentors and Mentees | Ep. 12
June 15, 2021 03:00 - 4 minutes - 2.98 MBAre you a mentor? As a mentee, what has been the process you follow when contacting a mentor? What have you learned from your mentees so far? This week, I explored the concept of reciprocal mentoring Resources Simon Sinek: Why Reciprocity Improves Mentor Mentee Relationships https://youtu.be/NrWg1qy2WNI Mentorloop via The Customer Success Network https://customersuccess.network/mentoring Coaching Station with Ronni Gaun https://hub.practicalcsm.com/coaching-station/ GrowthMentor referr...
Is my video on? - Working remote but not distant | Ep. 11
June 08, 2021 04:00 - 5 minutes - 3.71 MBAs a leader, have you found yourself trying to motivate your team to keep their camera on during meetings? Is there an underlying issue, or virtual meetings aren't as engaging as a face to face meeting? Sharing a few ideas and resources I have found in the community. Donut https://www.donut.com/ Article: Zoom fatigue is real — here’s why video calls are so draining by Libby Sander https://ideas.ted.com/zoom-fatigue-is-real-heres-why-video-calls-are-so-draining/ Spot meetings The first to...
What's in your inbox? Let's talk newsletters | Ep. 10
June 01, 2021 04:00 - 3 minutes - 2.7 MBIn this week's episode, let's take a look at Customer Success Newsletters. CS Insider https://csinsider.substack.com/ The Success League https://www.thesuccessleague.io/csblog The Customer Success Newsletter by Alex Bakula Davis https://newsletter.alexbakuladavis.com/ Turn the Churn by Shelley Davis https://turnthechurn.com/ inSided https://www.insided.com/blog Customer Uplift by Jon Triggs https://customeruplift.com/ Success Happy Hour newsletter by Chris Hicken from 'nuffsaid. http...
Where's my presentation template? Let's Canva | Ep. 09
May 25, 2021 03:00 - 3 minutes - 2.74 MBThere's nothing like a bit of inspiration in our day-to-day activities. From presentation decks, to LinkedIn posts, infographics and so much more. Canva has got you covered! And if you would like to test out Canva, feel free to use my referral link here https://www.canva.com/join/zjl-nsw-zgg -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web...
Partnerships at work: Product Management with Shaw Li | Ep. 08
May 18, 2021 04:00 - 10 minutes - 7.32 MBEvery month, I’ll be featuring a guest to share with us their experiences and provide us with insights from their industry. In this episode, I had the opportunity to talk to Shaw Li. Shaw has 10+ years of product management experience earned working at pre-seed, venture funded, and Fortune 500 companies. He recently led product at Haven Life, an Insurtech startup in NYC. He writes a weekly newsletter, The Elements of Product Management for mid-career Product Managers with templates and pr...
Partnerships at work: Product Management | Ep. 08
May 18, 2021 04:00 - 10 minutes - 7.32 MBEvery month, I’ll be featuring a guest to share with us their experiences and provide us with insights from their industry. In this episode, I had the opportunity to talk to Shaw Li. Shaw has 10+ years of product management experience earned working at pre-seed, venture funded, and Fortune 500 companies. He recently led product at Haven Life, an Insurtech startup in NYC. He writes a weekly newsletter, The Elements of Product Management for mid-career Product Managers with templates and pr...
Customer Success Slack communities | Ep. 07
May 11, 2021 06:00 - 3 minutes - 2.56 MBSlack is not only a messaging platform to communicate with your colleagues or customers. It's also a great networking resource. In today's episode, I am highlighting four Customer Success Communities plus a special mention outside of Slack. Customer Success Leadership Network Slack: https://bit.ly/2SGWsb5 LinkedIn: https://www.linkedin.com/company/cs-leadership-network/ ThriveNetwork Slack: https://bit.ly/3heUx7E LinkedIn: https://www.linkedin.com/company/thrivenetwork/ Women of Customer...
Where's my meeting template? Think Hugo | Ep. 06
May 04, 2021 06:00 - 3 minutes - 2.54 MBAs part of your busy week, do you also have to block out time to do "admin work"? Meeting notes are crucial, and we know how relevant they are, so we can keep that CRM or Google Doc up to date. We don't need to struggle any more. Or at least not as much as before. Today, I want to highlight an extremely valuable tool called Hugo. Hugo's blog: Stop saving meeting notes in folders (How to keep meetings organized) https://www.hugo.team/blog/calendar-centric-meeting-notes And if you would l...
Starting your journey in Customer Success | Ep. 05
April 27, 2021 05:00 - 6 minutes - 4.36 MBHow exciting! Today, we'll talk about starting your journey in Customer Success. Everyone's journey is different. You can find inspiration from many sources. And I'll point out a few on this week's episode. The Five Elements of The 5-Second Rule - Mel Robbins https://melrobbins.com/five-elements-5-second-rule/ Dear Insider Dear Insider is CS Insider’s new advice column, where Customer Success experts like Kristi Faltorusso from CS Real Simple respond to your anonymous questions about iss...
Workshops done the Butter way | Ep. 04
April 20, 2021 05:00 - 15 minutes - 10.8 MBEvery month we'll feature a special guest and I had the opportunity to talk to Christopher Holm-Hansen, Co-Founder and CPO at Butter. Butter.us is a startup based in Denmark but operating fully remote. Chris and the team at Butter have been building an “all-in-one” platform for planning and running virtual workshops. With his background in Design Engineering, he's been designing digital products with the user at the core in both agencies, startups and corporates across the Nordics. His goa...
What’s in your subject line? - Don’t be afraid of emojis | Ep. 03
April 13, 2021 08:00 - 5 minutes - 3.65 MBGetting our message across in a crowded customer inbox seems like a hard task at times, but there are a few resources we can leverage. And believe it or not, one of them are emojis. Marketers have been embracing them for a while now and there might be something to it. Resources Book: Ann Handley - Everybody writes http://bit.ly/3f0W6oI Writing Customer-Friendly Copy https://bit.ly/3rDuicU The Real Scoop on Email Emoji in Subject Lines https://www.campaignmonitor.com/blog/email-marke...
What's in your calendar? - CS Communities & Events | Ep. 02
March 30, 2021 08:00 - 4 minutes - 2.76 MBIn today's episode, we'll talk about CS communities and their upcoming events. The way we network has changed (a lot!!) since last year, but there's a silver lining to it. Events going virtual have allowed us to join in from anywhere and everywhere. More episodes around communities to follow, so stay tuned! Resources: **CS Insider http://bit.ly/csinsiders CS Insider LinkedIn page https://www.linkedin.com/company/csinsider/ Twitter: @CSInsiderReport **CS Insider Mixer April 8th, 2021 ...
Let’s make a video! - Loom for Customer Success | Ep. 01
March 30, 2021 07:00 - 3 minutes - 2.56 MBNowadays, CS Teams communicate in a digital space. We want to engage with your customers in more creative ways and video seems to be working for Sales & Marketing, so today we’ll take a quick look at Loom. https://www.loom.com/ How to Leverage Video Messages in Customer Success https://www.loom.com/blog/use-cases-customer-success InSided blog http://bit.ly/390uVqc 7 predictions to include in your Customer Success strategy for 2021 by Jo Johansson —————— Connect with Isabel Ruiz https://...