Why should you use social for customer service
Contact Center Show
English - March 03, 2023 17:11 - 36 minutes - 50 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: When customers never have to hold?
Bob and Amas continue the conversation about Social Service:
"You know that quote from 10-15 years ago 'if you do something good your customer will tell 3 people and if you do something bad they will tell 10' now customers are like 'let me tell my 100 followers, 500 followers...." - Bob
And much more
Contact Amas and Bob.