When Social media becomes the primary means of customer service
Contact Center Show
English - March 08, 2023 17:03 - 35 minutes - 49 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Why should you use social for customer service
Do you use social media to address your complaints or concerns with companies? What are the pros and cons of social service? Does anyone do it well? It is quite overwhelming to monitor the entire internet so where do you start?
“how would you feel if every decision you make privately on a contact center ends up on the front page of a newspaper or on facebook?”
"If it is written information, it is public:" - Amas
"Customers will figure it out...social is better" - Bob
And much more
Contact Amas and Bob.