When customers never have to hold?
Contact Center Show
English - February 27, 2023 16:13 - 32 minutes - 44.9 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Will ChatGPT answer 25% of all your inquiries?
Next Episode: Why should you use social for customer service
You dial a 1800# and it tells you someone will hold your place in line and call you back when it is your turn? Is someone actually holding your place in line?
Key Quotes:
"It allows you to not have to listen to Michael Bolton sing “when a man loves a woman for the thirteenth time.” Or even worse, here the “your call is important to us” for the 25th time!"
"Yes it is lipstick on a pig- but I am not sure you want your pig to walk around all the time with lipstick on - instead, only use the lipstick for special occasions." - Bob