Will ChatGPT answer 25% of all your inquiries?
Contact Center Show
English - February 17, 2023 15:38 - 41 minutes - 57.2 MB - ★★★★★ - 4 ratingsManagement Business Technology contactcenter Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Is the Contact center the most interesting place in Corporate America?
Next Episode: When customers never have to hold?
Amas and Bob take a deep dive into the success of ChatGPT.
Chatbots are not new, why is this one capturing hearts and mind? What the heck is a chatbot anyway? Why do most customers hate chatbots and will it change? Will it replace humans in the contact center? How do I start building a bot customers will want?And much more
Contact Amas and Bob.